Отримання даних перед дзвінком

{
  "event": "call_inbound",
  "call_inbound": {
    "agent_id": 123,
    "from_number": "+380501234567",
    "to_number": "+380671234567"
  }
}

{
  "call_inbound": {
    "initial_context": {
      "customer_name": "Іван Петренко",
      "account_status": "active",
      "loyalty_tier": "gold",
      "open_tickets": 2
    }
  }
}

{
  "initial_context": {
    "customer_name": "Іван Петренко",
    "account_status": "active"
  }
}

{
  "call_inbound": {
    "initial_context": {
      "customer": {
        "name": "Іван Петренко",
        "address": {
          "city": "Київ"
        }
      }
    }
  }
}

app.post("/pre-call", async (req, res) => {
  const { call_inbound } = req.body;

  const customer = await db.customers.findOne({
    phone: call_inbound.from_number,
  });

  if (!customer) {
    return res.json({});
  }

  res.json({
    call_inbound: {
      initial_context: {
        customer_name: customer.name,
        account_status: customer.status,
        loyalty_tier: customer.tier,
      },
    },
  });
});